Best Technology Shops In Lille Near Me

Gulnara Valitova: Apple Customer Service [1 Rue Faidherbe, 59800 Lille] Lille, FranceSubject: Complaint regarding recent purchase and customer service experienceI am writing to express my disappointment and concern regarding a recent purchase I made at the Apple shop in Lille, specifically pertaining to the service I received from one of your staff members and the subsequent difficulties I encountered in resolving the issue.Recently I have visited the Apple shop located at [1 Rue Faidherbe, 59800 Lille] in search of an Apple MacAir M2 with an English keyboard. The consultant at the store, whose name I unfortunately did not note down, advised me to place the order by phone. I promptly called the Apple shop in Lille using the contact number and placed the order on 3rd of June.After receiving a message notifying me that I could collect the MacAir M2 from the Apple store in Lille, I visited the store on June 12th (yesterday). However, upon returning home, I realized that I was not completely satisfied with the colour and size of the product, prompting me to reconsider my decision. I immediately returned to the store and was fortunate to be assisted by an exceptional consultant named Morgane, who displayed genuine concern for my satisfaction and attempted to facilitate the necessary refund.Regrettably, when Morgane sought assistance from the manager, Aurelie, the encounter took an unfavorable turn. Aurelie exhibited a lack of politeness, displayed no willingness to help, and conducted herself in a manner that can only be described as arrogant. Despite my request for support in returning the product and securing a refund, Aurelie outright refused to accommodate my request, insisting that I must initiate the return process online.Throughout this ordeal, Morgane remained incredibly helpful and supportive, dedicating over an hour of her time to assist me with the issue at hand. It is worth noting that her professionalism and commitment to customer satisfaction were greatly appreciated during an otherwise distressing experience.To my disbelief, it was communicated to me that in order to receive a reimbursement, I am required to wait 72 hours for someone to come to my residence to collect the MacAir. This convoluted process has left me feeling frustrated and disillusioned. As an ardent admirer and loyal customer of Apple, I had always associated the brand with exceptional service and client appreciation. Unfortunately, my recent experience has been far from satisfactory, leaving me feeling undervalued and disrespected as a customer.I kindly request your urgent attention and support in resolving this matter promptly. I believe that Apple prides itself on its commitment to customer satisfaction, and I genuinely hope that you will take this opportunity to rectify the situation and restore my faith in your brand. It is my earnest desire to continue as a satisfied Apple customer, and I trust that you will take the necessary steps to ensure a swift resolution.I would be grateful if you could provide me with clear instructions on how to proceed with the return process, as well as any additional assistance you can offer to facilitate a smooth and timely refund. Furthermore, I kindly request that you address the conduct of the manager, Aurelie, and ensure that appropriate measures are taken to prevent similar incidents in the future.Thank you for your attention to this matter. I look forward to a swift resolution and a positive outcome. I remain hopeful that my next interaction with Apple will be a more positive and fulfilling experience.

Olivier Desmulier: Always perfect. Top team and wide choice.

cyril malacain: Sympa cette boutique 👍.

Richard Fontaine: Une fnac rien de plus mais l'immeuble est joli

Zico Spencer: Top

David Werbrouck: Great team 👌🏻✨

Charlotte Agnieray: On y trouve tout ce qu’il nous faut ! De plus, les personnes qui y travaillent sont vraiment sympas, et à l’écoute du client :)

Guillaume: De très bons conseils, très bon accueil ! Je recommande à 100% 😊

Colin Guillaume: Lieu emblématique des librairies ! Toujours agréable d'y faire un tour de temps en temps